Messaging programme
Comelse operates the order-tracking system used by Liv Bespoke, a made-to-measure tailoring boutique, and sends its clients the text-message updates described on this page. This is a customer-care programme. It carries no marketing of any kind.
Consent is collected verbally, in person, at the Liv Bespoke boutique, at the moment a client places a made-to-measure order. There is no web form, no purchased or rented list, and no imported list — a mobile number enters the system only because its owner spoke it to a member of staff. Staff ask, in these words:
“Would you like to receive text updates about your order? We would send one text with a private link to your order page, then a short text at each new step - four to eight in total, until delivery. They come from the Liv Bespoke toll-free number, +1 844 875 1626. Message and data rates may apply, and you can reply STOP at any time to stop them. Saying yes is not required to place your order. May I have the mobile number you would like us to use?”
If the client agrees, the member of staff records the spoken number and the choice of channel (email, text message, or both — email is the default) on that client’s order in the tracking system. Nothing is texted to a client who did not ask for texts.
Messages concern the client’s own order only: one message with a private link to their order page when tracking begins, then one short message per production step (in production, arrived at the atelier, ready, delivered). That is typically four to eight messages across the life of an order, which normally runs a few weeks. Messaging stops when the order is delivered.
First message
Liv Bespoke: follow your order LVNY26000000 here: https://livbespoke.liwa.io/t/... - In production. Reply STOP to opt out, HELP for help. Msg and data rates may apply.
Each later step
Liv Bespoke: order LVNY26000000 - Arrived at Liv Bespoke. Reply STOP to opt out. Details: https://livbespoke.liwa.io/t/...
Message frequency varies with the progress of the order. Message and data rates may apply.
A client’s mobile number is used for one purpose only: sending updates about that client’s own order. It is not sold, rented, or shared with third parties, and it is not used for marketing. It is disclosed only to the telecommunications carrier that delivers the message. Mobile opt-in data and consent are never shared with third parties. Agreeing to text updates is never a condition of placing an order. See our privacy policy for the full terms.